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Customer Service

Shipping & Delivery

When to Expect Your Order

We process orders within one business day from when the order was placed. Our estimated delivery date for your order is based your shipping address and the shipping method you select.

Privacy & Security
Nuk3y knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting nuk3y.com, you are accepting the practices described in Nuk3y.com's Privacy Notice
Returns & Replacements

Return Policy:

In the unfortunate event that you’re unhappy with your purchase or the purchase is determined to be defective, please contact us immediately. 

-New Items can be returned for up to 30 days and may be subject to a 15% restocking fee if opened, used, or/and if address is undeliverable ( Always verify address before purchase). This is due to the value of the item being depreciated for usage, as the item cannot be sold as new any longer. Undeliverable addresses occures shipping costs, Breast Pumps, DVDS, Software, Ink, and card games cannot be returned once opened. Buyer is subject to all shipping fees including shippping charges to you originally.

 

-Defective item can be returned for up to 30 days. Defective implies that the item was used properly and not exposed to physical or environmental abuse outside of its limitations. After 30 days, please contact the manufactuer of the item to discuss their warranty terms. Before sending a defective item back, please contact the manufactuer for troubleshooting help. Often times it's simply a misunderstanding of how the item works. Should the item be defective, all shipping charges are paid for by us. The item will be inspected upon arrival, if defect cannot be duplicated, we will contact you to discuss further.

Ordering

Adding Items To Your Bag

You can add an item to your bag from a page featuring a single product or from a search results page that lists several products. Simply hit the "add to bag" button.

Deleting Items From Your Bag

In order to delete an item from your bag, you must view the bag. After you hit "delete item," be sure to recalculate.

Changing Quantities

In order to change a quantity of an item in your bag, simply highlight the amount with your mouse and type in a new amount. Be sure to recalculate after you change the quantity.

Your Order Quantity

Your order quantity will always appear in the upper right corner of the site . Nuk3y.com offers free delivery on most orders if your subtotal is $99 or more.

Checking Out

After you have everything you want in your bag you are ready to checkout. If you're registered with us, you'll need to:
  1. Confirm your registration information (shipping address, delivery information, etc.)
  2. Enter your payment information.
  3. Receive an order confirmation email.
If you have set up an account with us and decide to checkout at a later point, we will save your bag so you can come back to it at a later point. If you do not have an account with us you will have to register before you can checkout.

Order Confirmation

After you submit your order, you will see a page confirming your order. When your order is processed, you will receive an email confirming the products which have shipped along with tracking details. You can always log on to Your Account to view order status and tracking details.
Payment, Pricing & Promotions

Payment Information

We currently accept Visa, Mastercard, Discover, American Express and Paypal. Our site is 100% safe and secure.

Sales Tax

Nuk3y charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Nuk3y has a business "presence" in California, therefore we are required to charge sales tax based on the tax laws of that state.

Promotional Offer

You can add Promotional Offer Codes to your cart at any time. You must be logged into your account in order to use a promotional code.
  1. Click on your cart in the top left hand corner.
  2. Click the "Add/Edit Promotional Code" button at the middle of the page.
  3. Enter your promotional code and click "Add Offer".
Viewing Orders
You may view and track all your orders with your registered account. Please contact us if you need any help.
Updating Account Information
To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.

  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.

  • To subscribe or unsubscribe to the Nuk3y newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.